Delivery Information

Tracked Delivery Options:

We use Tracked Royal Mail & DPD services.

All products are delivered discreetly in a brown box with absolutely no indication as to the contents.

The tracking code of your order will be showed in the email when we dispatched your order.

For UK resident, should you have not received the goods for more than 4 days, pls feel free to contact the depot to check if anything is waiting.

Delivery rate starts from £4.03 for UK resident, from £7.56 for international shipping.

 

Delivery OptionsTime for DeliveryCostWeight Limit
   Royal Mail Tracked482 – 3 working days£4.032kg
   Royal Mail Tracked241 – 2 working days£5.722kg
   DPD Express Next Day1 working day£6.3630kg
   DPD Weekend Shipping1 working day£8.8830kg
  *Royal Mail Overnight1 working day£7.680.5kg
£8.341kg
£10.742kg
   Royal Mail International Airsure3-7 DaysFrom 7.562kg
   DPD International Classic2-5 DaysFrom 19.6130kg

 

We aim to dispatch the order within 24 hours, Mondays to Friday, 8am to 4pm. 95% of the time the goods are delivered according to the time of delivery specified above. Should the order is placed over bank holiday, the goods would be dispatched the following day.

*Cut off for overnight delivery choices is 3pm.

Note 1:- The prices shown here may fluctuate ever so slightly at the checkout as additional shipping box
weights are calculated in during the process so prices could vary by as much as 50g above the weight of the toys.

Note 2:- We reserve the right to alter the delivery method on all overseas parcels to a service we feel is better suited for the country.

Please be aware that parcels that are classed as oversized may receive and an additional charge. We will advise you of any additional charges involved before dispatching your order. This is calculated as follows

Items will be Charged at Volumetric weight if greater than gross weight Calculation L x W x D (in cm) DIVIDED BY 5000

If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker.

If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

Royal Mail UK & Worldwide Parcels:

Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If  you are not in when their parcel arrives they will keep the package at local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

Royal Mail Tracked48 Delivery, Royal Mail Tracked24 Delivery & Royal Mail Overnight Delivery service are insured and requires a signature.

DPD :

Please provide an email address and mobile number for notification of a delivery time and date. If this is not convenient , you have the option to change it. After 3 unsuccessful delivery, the parcel is returned back to us.

Remote Location Delivery Charges

For remote locations, e.g. Scotland, Channel Isles, Isle of Man & Isle of Wight, we will advise you if your parcel requires additional shipping charge.

Please choose the correct shipment method or contact us if you need further information to ensure smooth deliver could take place.

DPD Rate:

BT postcode – £21.84 next day, £11.82 two days.
Scottish Highlands – two days only £11.82
Channel Islands – £21.84 next day only

Import Duties & Taxes

Your order may be subject to import duties and taxes for international delivery. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.